Our concierge team is available to assist with your inquiries and help you plan your perfect Swiss luxury experience.
Our dedicated team is ready to assist you 24/7 with all your inquiries and requests.
Bahnhofstrasse 21
8001 Zürich, Switzerland
+41 44 123 45 67 (Global)
24/7 Concierge Service
Reservations: Mon-Sun, 8:00 - 22:00 CET
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Answers to Common Inquiries
You can make a reservation through our website, by contacting our concierge team via email or phone, or through your preferred luxury travel advisor. Our concierge team is available 24/7 to assist with your booking and answer any questions you may have.
Our cancellation policy varies by property and season. Generally, cancellations made more than 30 days prior to arrival receive a full refund. For cancellations within 30 days, conditions may vary. Please refer to your specific booking confirmation for detailed cancellation terms or contact our concierge team.
Absolutely. Our concierge team specializes in creating bespoke experiences tailored to your preferences. From private dining with Michelin-starred chefs to exclusive helicopter tours of the Alps, we can arrange extraordinary experiences that showcase the best of Switzerland.
Yes, we offer luxury airport transfers to and from all major Swiss airports. Options include private limousines, luxury SUVs, and for select locations, helicopter transfers. These services can be arranged during the reservation process or by contacting our concierge team.
Yes, Swiss Sanctuaries gift certificates are available for all our properties and experiences. These can be personalized and delivered electronically or in an elegant presentation box. Gift certificates can be purchased through our website or by contacting our concierge team.